1. Payment -
a. All order will be paid before shipping.
b. All PAYPAL orders must be paid for at time of purchase. Orders will be cancelled if paypal payment is not received within 48 hours. PAYPAL payment address is firstname.lastname@example.org
c. All MAIL-IN orders payments must be received within 7 working days. Payments go to: Cook's Carnivorous Plants, PO Box 382, Junction City, OR 97448
2. Guarantee - All Plants are guaranteed Live Arrival. Growing after arrival is purchasers responsibility. All purchases of tropical plnts from October through March MUST have an activated heat pack purchased to receive this guarantee. (oth22-4 )
3. Shipping Damage - All damage or Dead arrivals must be reported within 48 hours. Photos may be requested to determine the failure of shipment.
4. Cancelled orders - Cancelled orders before shipping are subject to a 15% restocking fee to cover paperwork and time costs.
5. Refunds - No refunds once order had been shipped out replacements only. Books and movies are non returnable unless defective.
6. Replacements - All replacements are shipped at our discretion and for only the plant that was damaged. If an item was missing you must report this within 24 hours of receiving your shipment We will credit your payment method or ship out the missing item.
7. Please see http://www.flytraps.com/Scripts/default.aspand click on grow instructions for information regarding growing of your plants.
Cook's Carnivorous Plants
Information we collect and how it's used
CandyPress also collects e-mail addresses voluntarily to inform our customers that we received the order.
If you have supplied us with your postal address, we do not share your name and address with any companies.