1. Payment -
a. All order will be paid before shipping. Shipping times are from when the box is shipped NOT when you place the order. see product shipping below.
b. All PAYPAL orders must be paid for at time of purchase. Orders will be cancelled if paypal payment is not received within 48 hours. PAYPAL payment address is firstname.lastname@example.org
c. All MAIL-IN orders payments must be received within 7 working days. Payments go to: Cook's Carnivorous Plants, PO Box 382, Junction City, OR 97448
2. Guarantee - All Plants are guaranteed Live Arrival. Growing after arrival is purchasers responsibility. All purchases of tropical plants from October through March MUST have an activated heat pack purchased to receive this guarantee. All plants are identified to the best of our ability, some plants are very similar in looks. We reserve the right to exchange or refund for misidentified plants on a per case basis, if our suppliers have identified plants we purchase in we have no way to guarantee their correct identity at a younger age or until they flower and will not replace those.
3. Shipping Damage - All damage or Dead arrivals must be reported within 48 hours. Photos may be requested to determine the failure of shipment.
4. Cancelled orders - Cancelled orders before shipping are subject to a 15% restocking fee to cover paperwork and time costs.
5. Refunds - No refunds once order had been shipped out replacements only.
6. Replacements - All replacements are shipped at our discretion and for only the plant that was damaged. If an item was missing you must report this within 24 hours of receiving your shipment We will credit your payment method or ship out the missing item.
7. Product Shipping - correct address is the responsibility of the purchaser. Items returned for incorrect address can be reshipped with correct address after payment of new shipping and handling charges. Items that are returned to shipper and not claimed within 14 days will not be reshipped. If item is reshipped shipper is not responsible for plant health. We usually ship out orders on Tuesdays so please look for boxes Thursdays and Fridays.